Meridian Project Systems Appoints Client Support Director
Pam Hodgdon will oversee client support services for diverse Meridian customer base
FOLSOM, Calif. (Oct. 9, 2003) - Meridian Project Systems® (Meridian), a leading provider of project management software and ASP solutions, announces that Pam Hodgdon has been appointed Meridian Director of Client Support.
Hodgdon
will provide strategic leadership and direction to the planning and
management of Client Support resources and programs. With the expansion
of Meridian solutions to multiple markets and multiple products, Hodgdon
will oversee the continued development of tailored programs and services
to meet diverse client needs.
"Meridian' rapid product-line growth and increased market adoption have called for more strategic ways of fulfilling our customers' support needs. As the team that assists our clients through adoption and daily use, client support upholds the industry reputation of the company and creates an environment that is conducive to our customers' continued use and competitive advantage," said Hodgdon. "Meridian's Client Support team has done an exceptional job to this point. I hope to continue to fulfill and exceed the expectations of our clients," finished Hodgdon.
As Director of Client Support, Hodgdon will develop and oversee customer support processes to assure timely and efficient resolution of customer support calls. She will direct support managers, team leads and senior staff members to develop production and customer satisfaction monitoring and reporting. Additionally, Hodgdon will work with the Meridian product development team to complete customer-driven product patches and maintenance builds, as well as communicate Meridian support programs and methods internally and externally.
"As Meridian expands into new markets with our Prolog and Proliance product lines we must offer different support programs that encompass much more than end-user support," said Sallie Sutter, Meridian vice president of client support and services.
"Pam comes to Meridian with proven success in customer satisfaction and loyalty programs. Her experience will help extend our offerings of timely reactive assistance to pro-active support service offerings such as implementation assistance, scheduled support, on-site evaluations and web-based training. I'm delighted with the progress Pam has already made to date," finished Sutter.
With more than 20 years experience in operational roles working for a variety of technology companies in project management, product introduction, and support and customer service, Hodgdon has proven to be a passionate leader who believes that customer satisfaction is essential to the growth and overall health of every company. Most recently as Senior Director of Knowledge Services for WebEx Communications, Inc. (NASDAQ: WEBX), Hodgdon set business strategy for all customer training programs, developed a series of self-paced as well as virtual-instructor led offerings, and trained more than 2,000 international users monthly. As Director of WebEx Customer Services, Hodgdon set the standards for service and support excellence.
Hodgdon brings her experience with training-localization programs and client satisfaction research to Meridian and its development of client services. She holds a Bachelors of Science degree in Electrical Engineering with minors in Computer Science and English Literature from the University of California, San Diego.
About Meridian
Meridian Project Systems (Meridian) develops project management solutions
that improve financial performance and reduce risk on large corporate
real estate projects and other capital-intensive construction initiatives.
More than 7,500 of today's leading business enterprises, government
agencies, and AEC (architecture, engineering, and construction) firms
use Meridian products to accurately plan, budget, and track all aspects
of the real estate project lifecycle.
Meridian is also unique in providing both self-hosted software and hosted ASP-based solutions, and ranks as the market share leader in project management software and collaboration software used by construction companies over $250 million in revenue*.
In the Business of Projects since 1993, Meridian appeared on Inc Magazine's INC 500 list of fastest growing companies in the United States in both 2000 and 2001. Meridian is headquartered in Folsom, Calif., with offices in Düsseldorf, Germany; and Vancouver, British Columbia with additional representation through its global channel partner network in locations around the world.
*Statistics excerpted from CFMA's 2002 Information Technology Survey for the Construction Industry, fourth edition with the permission of the Construction Financial Management Association, Princeton, NJ, 609-452-8000.
Media Contact
Sue Watkins
Director of Marketing
Meridian Project Systems
swatkins@meridiansystems.com
